State Farm® Insurance Agent Dan Rust

"I have been using this branch of State Farm for over 10 years now and I have only good things to say. I have primarily worked with Cortney over many of those years, and she has been so knowledgable and easy to work with. The fact that I can work with the same person for that many years is one of the things that i find valuable. I recently switched over my wife's insurance from USAA, and in ONE phone call I talked to five different people. We are saving $225/month from this switch. Give them a shout, and the more you bundle the more you will save!"

"Even after having video evidence and thoroughly explaining what happened I couldn't even get them to perform basic math to calculate mass × velocity = momentum or anything else to help me. They just told me they know their job better than I ever could and when I asked for a supervisor I was scoffed at and hung up on. NEVER USE STATE FARM!"

"I have been with Dan Rust and Co since the purchase of my very first vehicle back in college. They were the only ones willing to work with a new driver like me and I have not left them since nor do I plan to. It's been 6 years of excellent customer service. Thank you!"

"Great people - excellent service!!!"

"4 stars only because of one employee. Great for years until someone new began handling my auto policy. Still a great agency but out of the two people I worked with I advise to work only with Cortney. Mistakes happen but denying making a mistake is unacceptable. Also the State Farm systems of communications are not synchronized. Your agent sees one thing, the app says something else and then you get a text with a third due date. I had no idea I was 2 months behind and in grace period even though I’ve had several interactions with this employee. Neither she or the system gave me a lump sum or explained that 2 months are due. I had been waiting for a change to be made that was supposed to be done 2 months ago. I only realized all this because my battery was dead and I couldn’t get roadside assistance. It’s not like getting the wrong food from door dash. everything we discussed went in one ear and out the next. I’ve never experienced this in my life until now. Where people you pay to do a job just forget what you told them. And then claim we never talked about it. And then send you a bill. So sad what has happened to Bozeman."

"Friendly and helpful"

"They are good just couldn't help with my particular problem."

"Reliable and trustworthy. Not much more you can ask for in a insurance company"

"He is very knowledgeable, pleasant and professional. Best insurance agent I have ever worked with."

"If I could give less than 1 star I would. I have had State Farm for more than 50 years. I have been with Dan Rust for 26 of those. Have a perfect driving record with no violations in more than 30 years. For most of that time I rarely ever made a claim, and when I did, it was for a hit and run or some damage to my truck when I wasn't in it. Two years ago I had two small claims back to back. The first, someone parked alongside my very large truck with a very small old car on the passenger side. It was not visible to me. When I pulled out of the parking spot, my tire caught the bumper and pulled it off. A week later loading an ATV in the back of the truck, the ATV damaged the back corner of the truck. Both those happened two years ago. My premiums went up a bit which I expected. I talked my new wife into leaving Allstate and insuring her cars with mine. Since mine had a non-cancellation rider, they told me I didn't need to worry about being cancelled. Two years after those two minor incidents they cancel the coverage on my wife and daughter's cars and reference those two incidents. I called the office and couldn't talk to Dan. Shannon told me tough nookie, nothing we can do about it. I mentioned 50 years, home, 3 cars, 2 RVs, and an ATV they insured I was going to take elsewhere. She basically told me "don't let the door hit you on your way out." Nothing like loyalty to your customers. If you are thinking about using them, think twice. They will gladly take your premiums, but wait till you have a claim. Dan Rust used to be a good agent, and State Farm a good company. Those days are gone. Bad agent, bad company."