State Farm® Insurance Agent Dan Rust

"Phenomenal customer service and Cortney is the best."

"I have been insured with State Farm for at least 25 years. Recently, three of their outstanding team members—Shannon, Cortney, and Sara—helped me resolve several issues related to my car insurance. I spoke with all of them, and especially with Shannon, on several occasions.

Throughout these interactions, I noticed a consistent pattern of professionalism, patience, and friendliness. Even when I occasionally lost my composure out of frustration, they remained calm, courteous, and helpful. Their ability to maintain such professionalism under difficult circumstances is truly admirable.

I am genuinely grateful for the excellent service that State Farm has provided me over the years. Please accept my sincere thanks to Dan Rust and his wonderful team, including Shannon, Cortney, and Sara, for their dedication and support.

With warm regards,

Prasanta"

"I came into Dan's office seeking car insurance after wanting to give myself a lobotomy from the frustration of trying to get an "instant quote" online from other companies. I was immediately helped by Sarah Waters, and felt right at home in their cozy Bozeman office decorated with Bobcat gear and other local accents! Sarah was incredible to work with and was very diligent in showing me all my options to provide the coverage that worked best for me. A half an hour later, I walked out the door with better coverage, lower deductibles, and a price that was nearly $100 less than what I was currently paying every month! I truly can't say enough great things about this State Farm office and the team they have there. They earned my business with their incredible customer service and passion for helping others get what they need. I will continue to work with Sarah at Dan's office for all my insurance needs for as long as I am a Bozeman resident and you should too. Thanks for the great experience; I look forward to our continued relationship regarding all things insurance! 🫱🏻‍🫲🏼"

"This office is great! Their customer service is second to none. We’ve never been disappointed."

"Dan and Cortney are the best! If you need auto, life, renter, home, business, motorcycle, or condo insurance, they are the agents to call. I can’t say enough great things about this office. You will always be taken care of here!"

"Courtney from state farm was super nice and never made me feel dumb when I kept asking her questions. She was extremely helpful and efficient with both my renters and auto insurance."

"Alex at State Farm is fantastic! Super knowledgeable, responsive, and genuinely cares. He made the whole process easy and stress-free. Highly recommend working with him!"

"I recently switched from another State Farm agent to Dan Rust and very happy that I did so. Sarah did an in-depth review of our policies to ensure we have the best comprehensive coverage. I was impressed and quite pleased--highly recommend the agency."

"I have been using this branch of State Farm for over 10 years now and I have only good things to say. I have primarily worked with Cortney over many of those years, and she has been so knowledgable and easy to work with. The fact that I can work with the same person for that many years is one of the things that i find valuable. I recently switched over my wife's insurance from USAA, and in ONE phone call I talked to five different people. We are saving $225/month from this switch. Give them a shout, and the more you bundle the more you will save!"

"Dan and his crew have always been there for us with top notch service and kindness. It is close to 30 years they have been our insurance provider! Top Notch!!"

"Even after having video evidence and thoroughly explaining what happened I couldn't even get them to perform basic math to calculate mass × velocity = momentum or anything else to help me. They just told me they know their job better than I ever could and when I asked for a supervisor I was scoffed at and hung up on. NEVER USE STATE FARM!"

"Great people to work. Cortney is amazing at what she does"

"I have been with Dan Rust and Co since the purchase of my very first vehicle back in college. They were the only ones willing to work with a new driver like me and I have not left them since nor do I plan to. It's been 6 years of excellent customer service. Thank you!"

"It's always been a pleasure working with Courtney and Dan."

"Great people - excellent service!!!"

"I’m giving this office five stars strictly because of the customer service of Courtney. I don’t use State Farm because I personally have had lots of claim issues with the company as a whole-but when I tell you Courtney is outstanding, professional, knowledgeable, and prompt. She was able to handle all of my issues with State Farm within 30 minutes each time that I contacted her. Highly recommend her specifically."

"4 stars only because of one employee. Great for years until someone new began handling my auto policy. Still a great agency but out of the two people I worked with I advise to work only with Cortney. Mistakes happen but denying making a mistake is unacceptable. Also the State Farm systems of communications are not synchronized. Your agent sees one thing, the app says something else and then you get a text with a third due date. I had no idea I was 2 months behind and in grace period even though I’ve had several interactions with this employee. Neither she or the system gave me a lump sum or explained that 2 months are due. I had been waiting for a change to be made that was supposed to be done 2 months ago. I only realized all this because my battery was dead and I couldn’t get roadside assistance. It’s not like getting the wrong food from door dash. everything we discussed went in one ear and out the next. I’ve never experienced this in my life until now. Where people you pay to do a job just forget what you told them. And then claim we never talked about it. And then send you a bill. So sad what has happened to Bozeman."

"Sarah Roth is one of my favorite people to talk to! She is such a sweet, positive, execution-type person. In other words, she absolutely gets SH*T done for you!

***Gold Standard for Customer Excellence***
I strongly encourage management to upgrade her! She needs to train agents and reps to model after this Gold Standard for Customer Excellence!

***Naturally Empathetic & Sincere***
Recently, I was involved in a life-altering car accident and was lost in terms of navigating the entire process. Sarah made me feel cared for. She listened intently to determine how she can best support and was so naturally empathetic and sincere.

***Extremely Competent & Resourceful***
You'll feel heard, understood, and supported no matter what your car insurance needs are. I actually don't know what her role is because she handles all your requests, inquiries, and concerns with the utmost care, regardless of whether it fits within her realm of responsibility. Without hesitation, she reaches out on your behalf to other departments so you're not being transferred in circles to get critical information. Sarah is extremely competent and resourceful, leaving you feeling well-informed and confident about the complex world of car insurance.

***Guarantee***
I'll guarantee you that you'll have the best experience working with Sarah Roth from Dan Rust's State Farm Insurance Agency!"

"Friendly and helpful"

"They are good just couldn't help with my particular problem."

"Courtney is the best, very quick to reply and very professional."

"Reliable and trustworthy. Not much more you can ask for in a insurance company"

"Been with them for years. Always super helpful, and easy to work with when you need to."

"He is very knowledgeable, pleasant and professional. Best insurance agent I have ever worked with."

"Dan Rust and his team are extremely knowledgeable and professional. I know that I can trust in their expertise to make informed decisions about my insurance needs."